Privacy Policy

Privacy Policy

We are confident that you have faith in us. We have set high standards to ensure that all the transactions in Al Fardan Jewellers are secured and protect the customer's personal information. Please note that the privacy policy will change at any time without any notice, and we recommend customers check our site occasionally to review the latest policy.

We request our customer to go through the privacy policy terms as listed below:

Gathered personal information

We gather our customers' personal data such as email, name, contact number, and other details to set up an account on Al Fardan Jewellers. You can browse through the section of our store, but you can only place the order if you are registered with us. We only use the contact information we provided to inform you about the offering in Al Fardan Jewellers across India based on previous orders and interests.

Use personal information

We use personal data to offer service requests. We also use the personal data to troubleshoot problems, collect survey fees, and provide information related to offers in Al Fardan Jewellers. We collect information about the demographics to understand the user activities on our website. We use the find out and the IP address to troubleshoot the problems with our website.

Security measures

Our site follows stringent security measures to protect against the loss, change of information, or misuse of any information under our control. If you want to change your personal details, we provide you access to a highly secured server. Once the information is gathered, we abide by the security guidelines and protect your data against unauthorized access by hackers.

Cancellation Policy

If there is any discrepancy, your orders will be cancelled. Sometimes, we cancel the product when the product is outside our inventory, or there is an error in the pricing details or product information. We hold every right to check extra information about our customers before accepting all their orders. We notify the customer immediately if the order is cancelled wholly or partially or if any extra information must be collected from the customer to accept the order. Customers can also cancel the order before it is dispatched from us. After we receive the cancellation request for the order, we initiate the refund process to send the amount through the same mode in which the payment was made within ten working days. If you cancel the product, the cancellation fee of around 2% will be charged to us, and the rest 98% will be refunded to your account. Your order for gold coins will not be allowed to cancel in any circumstance. We do not allow customers to cancel customized products or innovative buy products. In case the customer wants the money back or wants to exchange this product with the other one, then making charges along with the stone charges of the ordered product will be deducted. The rest of the payment will be made to customers within ten working days, or the amount will be adjusted based on the product with which it is exchanged. If the amount has been deducted from the customer's account and the transaction is failed, then the amount will be refunded to the customer's account within 72 hours.

Once you place the order, it can be cancelled from your end before the product is dispatched. On receiving the cancellation request for ready for shipping product, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account. Gold coin order cancellation is not allowed under any circumstance.

We don't accept cancellation for Smart Buy (make to order) or customised jewellery products. In case customer wants the money back or wants to exchange it with other product(s), making charges and stone charges of the ordered product will be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be adjusted against the exchanged product(s). If in case the amount is deducted from customers account and the transaction has failed, the same will be refunded back to your account within 72 hours.

Refund and Return Policy

At Al Fardan Jewellers, customer satisfaction is our utmost priority. We strive to provide you with the finest quality fashion jewellery. In the event that you are not entirely satisfied with your purchase, we have formulated our Return, Refund, and Replacement Policy to ensure a seamless shopping experience. Return Replace or Refund of the product will only be done when customers have the unboxing video of the product and it will be verified that only the Return, Refund Or Replacement will be initiated.

Returns

We accept returns within 3 days from the date of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging and you should have the unboxing video of the parcel/Product you received. Return will only be done if the product is damaged. No return will be made if you do not like or do not want the product.

Refunds

The refund amount will be processed within 3 to 4 business days.

Replacements

If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item at no extra cost to you. To expedite the process, kindly provide clear images and unboxing video of the damaged, missing or defective product.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different one, please initiate a return as per our policy and place a new order for the desired item.

How to Initiate a Return

To initiate a return, please contact our Customer Support team at info@alfardanjewellers.com or WhatsApp +91 94474 57118 within 3 days of receiving your order. Kindly provide your order number, Unboxing video and reason for the return. Our team will guide you through the return process.

Important Notes

Items returned without prior communication with our Customer Support team may not be accepted. Customized or personalized items are not eligible for return unless they arrive damaged or defective. Returns that do not meet our policy criteria will not be accepted and will be sent back to the customer at their expense.

Contact Us

Please don't hesitate to contact us at info@alfardanjewellers.com or WhatsApp +91 94474 57118. Please review our full Terms and Conditions and Privacy Policy for more detailed information regarding your use of our website and services. Al Fardan Jewellers reserves the right to update or modify this policy at any time without prior notice. Thank you for shopping with Al Fardan Jewellers.